Effective Date: February 2026
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our logistics and freight forwarding services. By accessing our website or submitting your information, you agree to the practices described in this policy.
1. Information We Collect
a) Personal Information
When you contact us, request a quote, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Shipment details and logistics requirements
- Billing and business information
b) Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral sources
c) Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience. You may disable cookies through your browser settings, but some website features may not function properly.
2. How We Use Your Information
- Respond to enquiries and provide quotations
- Deliver logistics and freight forwarding services
- Process transactions and service requests
- Communicate operational updates and shipment information
- Improve website performance and user experience
- Maintain internal records and compliance
- Prevent fraud and ensure security
3. Information Sharing and Disclosure
We do not sell or rent personal data. However, we may share information with:
- Logistics partners, carriers, customs agents, and service providers necessary for shipment handling
- IT and hosting service providers
- Legal authorities when required by law
- Professional advisors such as legal and financial consultants
4. International Data Transfers
Due to the global nature of freight and logistics operations, your information may be transferred to and processed in other countries. We take reasonable measures to ensure data protection standards are maintained.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary for service delivery, legal compliance, and operational purposes. When data is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of data
- Restrict or object to processing
- Withdraw consent where applicable
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Information
Company Name: Freight Vietnam Logistics
Email: info@fclogvn.com
Address: 2nd Floor, Galleria Building, 258 Nam Ky Khoi Nghia, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam.